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| Business Continuity Management |  | Integration | | Training |
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Commitment to highly reliable and available solutions
Omgeo is committed to providing highly reliable and available solutions to our clients. One of the ways in which we support this commitment is through a comprehensive Business Continuity Program that enables Omgeo to respond to and recover from a business disruption. Our mission is to resume normal business and client support operations with minimal service impact on our clients, in the shortest time possible.
Learn more about our Business Continuity Program +
Contact us +
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| Find a Product Select a product to learn more | |
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| Documentation Select a product to view the most recent documentation. | |
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| Experience Omgeo See how our products can support your needs across the trade life cycle  | |
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| Events BVI Forum 16 March 2010 Congress Centre Messe Frankfurt Germany Omgeo to exhibit ISITC Industry Forum & Vendor Show 21-24 March, 2010 Boston, MA Featuring Lee Cutrone, Managing Director, Industry Relations Omgeo to exhibit | |
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| Quick Links Event Calendar + Upcoming Training + Contact Sales + | |
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|  Access session recordings from our recent event. View Webinars + | |
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Important Documents Pandemic Preparedness + Testing And Maintenance + Frequently Asked Questions + Compliance and Best Practices + Plans and Procedures + Awareness and Training + Client and Partner Communication + |
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Business Continuity Strategy Our current strategy combines leveraging our global presence in worldwide locations and managing multiple production facilities to support client needs. Our geographic diversity is a key advantage to our ability to minimize business disruptions that could impact one of our business locations or production facilities. A disruption at any one of our worldwide office locations or production facilities would immediately prompt our senior management to activate our crisis management process to ensure that services to our clients are resumed as quickly as possible. All areas of the company have documented continuity plans to guide them in executing the steps necessary to minimize the impact of a disruption on our clients. Regular testing ensures our staff is prepared to execute these plans efficiently. Omgeo Services Our primary production facilities are backed up by multiple alternate facilities which include out of region capabilities for most of our services. Procedures to transfer operations from primary to alternate facilities are tested regularly to ensure our staff is trained and our facilities are up-to-date. In the event one of our primary production facilities is rendered inoperable, fail over to an alternate facility is engineered to minimize downtime for the client and traffic is re-routed to the alternate facility. Program Framework, Structure and Tools Omgeo’s Business Continuity Management (BCM) Program includes three major program elements: 1. Crisis management structure and process allows immediate response to a disruption at any one of Omgeo’s office buildings or data centers, such as a power failure or loss of telecommunications. 2. Business continuity plans outline the procedures to be implemented in order to resume critical business activities, including client service and support. 3. Technical continuity plans detail the procedures to be implemented to successfully transition Omgeo services from the primary production facility to the designated alternate facility, including out of region as appropriate, resuming normal business operations. The Americas, Asia and EMEA regions each have an assigned Crisis Management Team (CMT) comprised of cross-functional managers. Upon experiencing a disruption, the CMT for the region will convene immediately to assess impact, make decisions and coordinate resources. All functions and regions have a documented business continuity plan meeting program requirements that is tested and updated at least twice annually. BC Tools and Capability Over the past year, Omgeo has implemented a new business continuity planning and content management tool allowing for increased efficiency in incident management. In addition to 24x7 remote access of our plans and procedures and robust reporting capabilities, the tool supports increased investment from associates across the globe through automation of tasks and escalation procedures. Omgeo also uses an emergency notification system that uses a combination of voice and text messaging to notify associates of a disruption. Key information is delivered via several communication vehicles, including email, cell phone, work phone and home phone. In addition, the Omgeo Employee Message Center, with global toll free phone numbers, is available to all associates, providing a recorded voice message with the current status of an emergency situation and any general instructions. Associates may call the message center at any time to listen to the current status of any Omgeo office. |
